Thank you for shopping with Natasha Awuku. We strive to ensure you are satisfied with your purchase. If you are not entirely happy with your purchase, we’re here to help.

Refund Eligibility

To be eligible for a refund, you must contact us via email at sales@natasha-awuku.com within 14 days of receiving your order. Please note that there are no refunds on commissioned or customised artwork, framed prints, or digital purchases.

Return Conditions

The item must be returned in the same condition as it was purchased. We recommend that you package the item in the same packaging as it arrived in to avoid damage in transit.

You are responsible for the cost of return shipping.

Exceptions to Refunds

There are no refunds on commissioned or customised artwork, framed prints, or digital purchases.

Digital Purchases: If you do not receive your digital product, or the files are corrupted or incomplete, contact us at sales@natasha-awuku.com within 14 days. We will work to find a resolution, and if a resolution cannot be reached, a refund may be given. Click here for more information on digital purchases.

Import and Customs Fees: We will not refund any incurred import or customs fees.

Inspection Upon Receipt: We advise you to inspect your order upon receipt. If the item is defective, damaged, or if you receive the wrong item, please contact us immediately at sales@natasha-awuku.com so that we can evaluate the issue and make it right.

Exchange Process

If you wish to exchange an item, the fastest way to process the exchange is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refund Process

Once we receive the returned item(s) and verify that it meets the conditions outlined above, we will begin the refund process.

Refunds will be made within 10 working days of receiving the returned goods.

The refund will be issued to the original payment method used for the purchase.

You will receive an email confirmation once this process has been completed.

Contact Us

If you have any questions about our Refund Policy or need assistance with a refund, please contact us at sales@natasha-awuku.com. We are here to help!

Changes to This Policy

We reserve the right to update or change our Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. By continuing to use our website and services after any changes to this Refund Policy, you acknowledge and agree to abide by the updated terms.

Last updated: 08/08/2024

If you have any questions about this Refund Policy, please contact us at sales@natasha-awuku.com