Thank you for choosing Natasha Awuku Art for your artwork needs! Here's our straightforward shipping policy:

1. **Order Confirmation**: After placing an order, you'll receive a confirmation email from us.

2. **Shipping Confirmation and Tracking**: Once your order ships, you'll get another email containing tracking information so you can monitor its journey to you.

3. **Shipping Origin**: Orders are shipped from the UK.

4. **Import and Customs Fees**: Customers outside the UK may encounter import and customs fees. Please note that these fees are the responsibility of the customer.

5. **Import Duties and Taxes for Framed Artwork**: If you're in the UK and have ordered framed original artwork, please be aware that import duties and taxes may apply.

6. **Refund for Import Fees**: If you've incurred import fees, you can request a refund by providing us with the import invoice.

7. **Queries**: If you have any questions or concerns about your order, don't hesitate to reach out to us at sales@natasha-awuku.com.

8. **Non-Receipt of Orders**: If you haven't received your order within 20 days, please email us at sales@natasha-awuku.com with your order number. We'll investigate promptly to ensure your satisfaction.

We appreciate your trust in Natasha Awuku Art and are here to assist you every step of the way.